Terms & Conditions

Heatherdene Hideaway accepts no liability for any injury to dogs / owners / handlers or any other person accompanying you on your visit resulting from use of our facility.

You must pick up your dog’s mess. Anyone identified as leaving mess or litter will be banned from using our field and all future bookings will be cancelled.

Dog’s must not be left unattended in the field at any time.

The gate must be closed at all times. The gate code will not be passed onto anyone that hasn’t made a booking or is not part of your booking. The gate code will be changed regularly.

Owners and handlers are responsible for your dog’s behaviour at all times.

Heatherdene Hideaway does not accept responsibility for the loss or damage of any personal belongings left unattended on the premises. All vehicles and contents are left at owners own risk.

Your dog’s microchip number is required as your dog must be microchipped by law. Microchipping of Dogs (England) Regulations 2015

Cancellation Policy

Heatherdene Hideaway operates a 24 hour cancellation policy.

No refunds will be given for ‘no shows’ or any booking cancelled 24 hours prior to the ‘booked’ slot.

In the unlikely event Heatherdene Hideaway needs to cancel any booking a period of no less than 24 hours’ notice will be given. If it is deemed necessary to ‘close’ the field in the event of ‘extreme’ weather or conditions caused by extreme weather are deemed unsuitable we reserve the right to cancel the booking without prior notice. All clients will be notified by text / email. Refunds will be issued if this should be the case.

Complaints Procedure

We will deal with all complaints in a professional manner and try to ensure all matters are dealt with as quickly as possible. If you are dissatisfied for any reason, then please call / email with any concerns.

Privacy Policy

All information obtained by forms is strictly confidential in line with GDPR regulations. Any computers or associated equipment we use in the operation of Heatherdene Hideaway are password protected and we use 2 factor authentication to access all client data. All original or ‘copy’ paperwork is stored in a locked filing cabinet and is kept confidential at all times. We will not share your details with anyone else unless we seek your permission beforehand.

Your email address is necessary / required in order to access / utilise our online booking system.

In the future; should you no longer wish to be a client of Heatherdene Hideaway and require your data to be deleted from our systems you should make the request in writing and post to our registered address or by email to woof@heatherdenehideaway.co.uk.

We reserve the right to add to or amend the list of terms and conditions at any time. It is your responsibility to read and agree to our terms and conditions prior to every booking made.